🚚 Shipping Policy

Last Updated: 15 Nov 2025
Store Name: ST. LYDIA
Website: www.stlydias.com

We want you to receive your wellness products quickly and safely. Below you’ll find everything you need to know about our shipping process, delivery timelines, and related info.

📦 Processing Times

Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays).
Orders placed after 2:00 PM may be processed the next business day.
You’ll receive an email confirmation with tracking info once your order ships.

🇮🇪 Shipping Within Ireland

Standard Shipping: €6.50 (Free on orders over €60)
Delivery Time: 2–5 business days via An Post or DPD

We use reliable Irish couriers to ensure fast and secure delivery to all counties in Ireland.

🌍 International Shipping

We are happy to ship orders worldwide, if no shipping option or rate appears for your country at checkout, please email us at: admin.enquiries@stlydias.com

Our team will gladly provide the appropriate shipping options and assist with arranging delivery to your location.

🇪🇺 Shipping to EU Countries

Flat Rate Shipping: €16.50 (Free on orders over €120)
Delivery Time: 5–10 business days (may vary by location)
Courier Services Used: An Post or DPD

Customs or VAT charges may apply in your country. The buyer is responsible for any additional import costs.

🇬🇧 Shipping to the United Kingdom (UK)

We are happy to ship to customers in the UK.

Flat Rate Shipping: €11.50 (Free on orders over €120)
Estimated Delivery Time: 4–7 business days
Courier Services Used: An Post, DPD, or Royal Mail (via partner networks)

🇺🇸 Shipping to the United States

Flat Rate Shipping: €39 (Free on orders over €200)
Estimated Delivery Time: 5 to 10 business days.

All orders are dispatched from Ireland via An Post or DPD, with final delivery completed by USPS.

🧾 Customs, VAT & Import Duties

Orders dispatched from Ireland may incur additional charges depending on the destination:

European Union: VAT may be applied at the destination country’s rate if not charged at checkout. Additional customs fees may apply for non-EU regions (e.g., Switzerland, Norway).
United Kingdom: Orders may be subject to UK VAT and import duties upon arrival. These charges are set by HM Revenue & Customs.
United States: US Customs and Border Protection may apply import duties or taxes depending on the order value.

All such charges are the responsibility of the customer, as they are determined by the destination country’s customs authority. Refused package will not be refunded.

❗ Delivery Issues

Ensure your delivery address is correct at checkout. We are not responsible for packages lost due to incorrect addresses.
If your package is delayed or missing, please contact us within 7 days of the expected delivery date.
For damaged or incorrect items, please reach out with photos and your order number.

🔁 Returns & Refunds

Please refer to our Returns Policy for more details on eligibility, timeframes, and how to initiate a return.

📬 Contact Us

For shipping questions, email us at:
admin.enquiries@stlydias.com

❗Note:

As all our orders are delivered by a 3rd party courier service, we cannot guarantee an exact delivery time.

However once your order has been shipped we will send you a shipping confirmation email with a tracking number so you always have the most up-to-date delivery information .